- Where is my tracking
number?: We shift fast, instead of
slowing down the process to set up tracking. Since we ship quickly and
by first class mail, you will NOT receive a tracking number from us. Orders
submitted Friday, Saturday, and Sunday ship out Monday morning from
Colorado. If you selected Priority Mail, please contact us if you do
not see your order within 5 business days.
- Where are my
plans? We ship
orders out fast! You should expect to see the plans arrive within the U.S
by 10 days, or within 5 days if you selected Priority
- Why is interational
shipping so slow? We're not entirely sure why, but international orders now take
up to 28 days to arrive. We apologize for this inconvenience.
- Will you sell me
the plans electronically or send a pdf: For most all plans
we only sell plans that are already printed, and there are many reasons. First
and most important, these patterns are old world craftsmanship. Each plan is
hand designed with no automated tools since that would lose a degree of artistry behind
the designs and not fit with our approach to quality. Second, we believe it
is more convenient for the customer to use full size patterns wherever
possible. These patterns are on large sheets of paper that come from a
printing press, and your home office printer wouldn't be able to do the job
even if we decided to sell electronic copies.
- What is your
phone number? We don't have a phone, but it is efficient to
email us for a timely reply. We're just too small of a business to
staff a phone line.
- I can't find the
right wood at the store: For the adirondack style plans, all
are designed to use materials commonly found at lumber stores for building
decks on houses. This is intended to save you cost, and for high
availability. Unfortunately, at times supply runs low and it becomes
harder for people to find Western Red Cedar. You can usually order lumber
in, but first stop and ask the person at the counter where deck builders are
buying their lumber from. Sometimes you'll find there is a specialty store
that specializes in only selling deck building materials, and if so that may
be why your local lumberyard isn't stocking as much. Another factor going on
these days is that composite materials are becoming popular for building
decks, and you may identify one you can use instead of real wood. As a
purist, I used to recommend away from composites, but admittadly there are
some really good ones out there that could be worth considering.
- What is
included?: You'll receive full-sized patterns you can
easily snip out then trace onto wood for precise cuts. An exploded diagram,
materials list, and several pages of detailed instructions are included. A
layout grid is not included because it's better to find the grain and
quality of lumber at every section, rather than be influenced to include all
sections of wood to satisfy a pre-set layout scheme, regardless of a
section's desirability. For this reason, our instructions call for about 10%
extra lumber, and so you won't need to purchase more lumber than called for
in the instructions, as the amount allows for some defects in the wood.
- How do I...?
Think for a few minutes, or if all else fails read the instructions. :-) We
can provide patterns but we can't help you build it.
- I'm having trouble
finding the Stainless Steel screws. You
might want to check Home Depot first because they carry an outstanding
product brand "Grip-Rite Primeguard Max". They typically have 5/8"
available at reasonable prices. In case they ever stop carrying them here is
more information on the product (and someone please email me to update the
website if that happens): The UPC on the box is 7 64666 62689 8 and product
item name on the box is MAXS62689 PRIMEGUARD MAX STAINLESS which might help
with internet searching, and the websites are
. The great part about these are they are self-tapping, which really helps a
lot, and each box comes with a new driver tip so youíre not having to buy
those. It's also worth noting you could do much of the chair with 2
inch, but these shorter ones are indicated by the directions primarily for
putting on the back slats so they donít go through their holder, then at the
front curve of the seat to keep from shattering the wood, which could be
alleviated by pre-drilling holes.
We hope that you are our next happy customer and
so let us know how things went. To give comments, feedback and suggestions,